Taxi hotline to be set up
Taxi hotline to be set up
Taxi insurance customers in West Yorkshire may have to be on their best behaviour if plans to set up a passenger hotline are approved.
Bradford council is considering setting up the service to enable passengers to make complaints or praise their taxi drivers, the Telegraph and Argus reports.
A spokesman for the council said the Hackney Carriage and Private Hire Unit is considering a number of ways it can help improve taxi services in the area.
These include extending opening hours, an online system for submitting applications and enhancing the complaints-making process.
"One of the options for improving the system is a dedicated phone line where members of the public can leave details of their complaints and their details", he said.
Last month, a taxi firm based in Cardiff announced it was to offer its drivers a qualification in presenting a better image of their roles, the BBC reports.
Some 240 drivers working for Premier Cars have been invited to take a Btec course that covers being polite and carrying luggage. 